Elizabeth Anderson Fletcher
Dr. Elizabeth Anderson-Fletcher is Associate Professor of Supply Chain Management in the Department of Decision and Information Sciences in the C. T. Bauer College of Business at the University of Houston. She also serves in the Hobby Center for Public Policy in the Hobby School of Public Affairs through a joint faculty appointment.
She has taught courses in production and operations management, supply chain management, service operations management, and health care operations at both undergraduate and graduate levels, including Executive MBA and doctoral. She has been teaching in the Bauer Honors Program since 2013, and was recently inducted into the Honors College Society of Fellows.
Her early-career research areas were forecasting, service operations, and healthcare management. She has studied topics such as health care quality, medical errors, patient satisfaction, employee acceptance of quality improvement programs, and organizational culture. Recently, her research agenda has shifted to concentrate more on the human capital side of supply chain, with a specific focus on emergency management and public health logistics. Current projects include analyzing infectious-disease outbreaks such as Ebola and Zika through a supply chain lens; studying physiological and psychological stress in firefighters and the resulting impact on line of duty deaths and other adverse outcomes such as PTSD, substance abuse, and suicide; and developing a behavioral health and wellness initiative to improve firefighter safety and quality of life.
Dr. Fletcher serves as a firefighter with Cypress Creek Volunteer Fire Department in Northwest Harris County, Texas.
- Service quality management
- Health care quality management
- Medical errors and patient safety
- Gardner, Everette S. Jr., Anderson-Fletcher, Elizabeth A., and Wicks, Angela M., "Further Results on Focus Forecasting vs. Exponential Smoothing," International Journal of Forecasting, 2001, 17, 287-293.
- Canel, Cem, and Anderson-Fletcher, Elizabeth A., "Analysis of Service Quality at a Student Health Center," International Journal of Health Care Quality Assurance, 2001, 14, 6, 260-267.
- Anderson-Fletcher, Elizabeth A., and Khumawala, Basheer M., "Total Quality Management and Re-engineering: Complimentary, Adversarial, or Evolutionary?," International Journal of Benchmarking for Quality Management and Technology, forthcoming.
- Canel, Cem, Rosen, Drew, and Anderson-Fletcher, Elizabeth A., "Just-in-Time is Not Just for Manufacturing: A Service Perspective," Industrial Management and Data Systems, 2000, 100, 2, 51-60.
- Anderson, Elizabeth A., and Adams, Dennis A., "Assessing the Effectiveness of a Quality Program: Lessons from Employees," Production and Inventory Management Journal, 1997, 38, 4, 1-6.
- Gardner, Everette S., and Anderson, Elizabeth A., "Focus Forecasting Reconsidered," International Journal of Forecasting, 1997, 13, 501-508.
- Anderson, Elizabeth A., and Zwelling, Leonard A., "Strategic Service Quality Management for Health Care," American Journal of Medical Quality, 1996, 11, 1, 3-10.
- Anderson, Elizabeth A., and Zwelling, Leonard A., "Measuring Service Quality in a Cancer Center," International Journal of Health Care Quality Assurance, 1996, 9, 7, 9-22.
- Anderson, Elizabeth A., and Diaz, Joaquin, "Using Process Control Chart Techniques to Analyze Crime Rates in Houston, Texas," Journal of the Operational Research Society, 1996, 47, 871-881.
- Anderson, Elizabeth A., "Judgmental and Statistical Methods of Peak Electric Load Management," International Journal of Forecasting, 1995, 11, 2, 295-305.
- Anderson, Elizabeth A., "Measuring Service Quality at a University Health Clinic," International Journal of Health Care Quality Assurance, 1995, 8, 2, 32-37.
- Anderson, Elizabeth A., "High Tech v. High Touch: A Case Study of TQM Implementation in Higher Education," Managing Service Quality, 1995, 5, 2, 48-56.
- Anderson, Elizabeth A., and Ostrofsky, Benjamin, "Enhancement of the Knowledge Acquisition Process in Designing Expert Systems," The Annals of the Society of Logistic Engineers, 1990, 2, 1, 71-82.