Dorothy Lianlian Jiang

Assistant Professor - Co-Director of Bauer Human-Centered AI Institute

Dorothy Jiang

Bio

Professor Dorothy L. Jiang is an Assistant Professor in the Decision & Information Sciences Department at the C. T. Bauer College of Business and the Co-Director of the Human-Centered AI Institute at the University of Houston. Her research focuses on human–AI interaction, digital platform design and strategy, and healthcare IT. She employs a diverse set of empirical and experimental methods—including econometrics, lab experiments, and modern AI/ML techniques such as deep learning—to examine how technology shapes decision-making and organizational outcomes.

Professor Jiang has published in leading academic journals such as MIS Quarterly, Information Systems Research (ISR), and the Journal of Operations Management (JOM). She is the recipient of the 2025 INFORMS Information Systems Society (ISS) Gordon B. Davis Young Scholar Award and received both the Bauer College Excellence in Research Award and the Excellence in MIS Research Award in 2024.

She serves on the Editorial Review Board of Information Systems Research (ISR). She previously served as an Associate Editor for the International Conference on Information Systems (ICIS) and currently serves as a Co-Chair of the Symposium on Statistical Challenges in eCommerce Research (SCECR). She holds a Ph.D. in Business Administration from Rensselaer Polytechnic Institute's Lally School of Business, an M.S. in Management Information Systems from Clemson University, and an M.S. in Computer Science from Peking University.

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Research Interests

  • Topics: Human-AI Interaction , Digital Platform Design & Strategy and Healthcare IT
  • Methodologies: Econometrics, Natural Experiments, Machine Learning, Lab Experiments

Publications

  • 7. Shen, Y., Jiang, D.L., Andritsos, D. & Li, X. (2025). "Spillover Effects from Health Information Systems Integration: Evidence from Prescription Drug Monitoring Programs," Forthcoming at Journal of Operations Management (JOM).
  • 6. Hou, J., Jiang, D.L., Ma X. & Gopal, A. (2025). "The Costs of Ambiguous Information Disclosure: On the Unintended Consequences of Providing Restaurant Hygiene Scores on Platforms in the United States," Forthcoming at Information Systems Research (ISR).
  • 5. Jiang, D.L., Ye, S., Zhao, L. & Gu, B. (2025). "Do Reductions in Search Costs for Partial Information on Online Platforms Lead to Better Consumer Decisions? Evidence of Cognitive Miser Behavior from a Natural Experiment," Information Systems Research (ISR), 36(3): pp. 1780–1798.
  • 4. Jiang, L.D., Hou, J., Ma X. & Pavlou, P. (2024). "Punished for Success? A Natural Experiment of Displaying Clinical Hospital Quality on Crowdsourced Review Platforms," Information Systems Research (ISR), 36(1): pp. 285-306.
  • 3. Jiang, L.D., Ravichandran, T. & Kuruzovich, J. (2023). "Review Moderation Transparency and Online Reviews: Evidence from a Natural Experiment," MIS Quarterly, 47(4): pp. 1693-1708.
  • 2. Jiang, D., Jiang, L.D., London, J., Grover, V. & Sun, H. (2022). "Everything Old Can Be New Again: Reinvigorating Theory Borrowing for the Digital Age," MIS Quarterly, 46(4): pp. 1833-1850.
  • 1. Jiang, L.D., Jiang, D. and Grover, V. (2017). "The Sphere of Influence of Information Systems Journals: A Longitudinal Study," Communications of the Association for Information Systems, (41): pp. 150-178.

Working Papers

  • Jiang, D.L., Meng, Z., Yang, L., Li, X. & Guo, J. "Delegating Decisions to AI: Post-Delegation Shifts in Manual Investment Risk," Preparing for 2nd Round Review at Information Systems Research (ISR).
  • Jiang, D.L., Zhao K., Wang, W. & Zhang, X. "When Money Meets Mission: Rethinking Financial and Social Commitment Alignment in Impact Investing," Preparing for 2nd Round Review at Management Science.
  • Ma X., Wang, H. & Jiang, D.L. "Understanding the Challenges Faced by Digital Platforms in Promoting Minority-owned Small Retailers: Evidence from the Disclosure of the LGBTQ Identity," Preparing for 2nd Round Review at Management Science.
  • Jiang, D.L., Zhao, L. & Gu, B. "Catering to the Majority: How AI Training Bias Marginalizes Niche Vendors on Online Platforms," Preparing for submission to Information Systems Research (ISR).

    • Academic Associations & Editorial Boards

    • Information Systems Research (ISR)
    • Editorial Review Board 2024-

    Contact Info

    Phone:
     713-743-3749 
    Email:
      ljiang@bauer.uh.edu
    Room:
     MH 280C
    Website:
      Visit Web Site

    Education

    Ph.D., Management Information Systems, Rensselaer Polytechnic Institute (RPI), 2019
    MS., Management Information Systems, Clemson University, 2015
    MS., Computer Science, Peking University, 2012