Lianlian (Dorothy) Jiang

Assistant Professor

Lianlian (Dorothy) Jiang


Please visit my personal website for more information.

Research Interests

  • Topics: Digital Platform Design & Strategy, healthcare IT, Human-AI Interaction and Business Analytics
  • Methodologies: Econometrics, Natural Experiments, Machine Learning, Lab Experiments


  • Jiang, L., Ye, S., Zhao, L., & Gu, B. "Does Search Cost Reduction for Partial Information on Online Platforms Lead to Better Consumer Decisions? Evidence from a Natural Experiment," Conditionally Accepted at Information Systems Research (ISR).
  • Jiang, L., Hou, J., Ma X., & Pavlou, P (2024). "Punished for Success? A Natural Experiment of Displaying Clinical Hospital Quality on Crowdsourced Review Platforms," Forthcoming at Information Systems Research (ISR).
  • Jiang, L., Ravichandran, T., & Kuruzovich, J. (2023). "Review Moderation Transparency and Online Reviews: Evidence from a Natural Experiment," MIS Quarterly, 47(4): pp. 1693-1708
  • Jiang, D., Jiang, L., London, J., Grover, V., & Sun, H. (2022). "Everything Old Can Be New Again: Reinvigorating Theory Borrowing for the Digital Age," MIS Quarterly, 46(4): pp. 1833-1850.
  • Jiang, L., Jiang, D., and Grover, V. (2017). "The Sphere of Influence of Information Systems Journals: A Longitudinal Study," Communications of the Association for Information Systems, (41): pp. 150-178.

Working Papers

  • Hou, J., Jiang, L., Ma X., & Gopal, A. "Clean but No Thanks? Examining the Impact of Platform-Provided Restaurant Hygiene Information on Restaurant Demand in the US," Under 3rd round review at Information Systems Research (ISR).
  • Jiang, L., Meng, Z., Yang, L., Li, X., & Guo, J. "Human-AI Collaboration: The Interplay of AI Delegation and Manual Investment in Peer-to-Peer Lending," Under review at Information Systems Research (ISR).
  • Jiang, L., Zhao, L., & Gu, B. "Effects of Artificial Intelligence in Optimizing Product Images on Online Review Volume," Preparing for submission to Information Systems Research (ISR).
  • Academic Associations & Editorial Boards

    Information Systems Research (ISR) Editorial Review Board 2024-

Contact Info

MH 280C
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Ph.D., Management Information Systems, Rensselaer Polytechnic Institute (RPI), 2019
MS., Management Information Systems, Clemson University, 2015
MS., Computer Science, Peking University, 2012