Situation: Houston Airport System (HAS) is a department of the City of Houston, Texas, United States that manages city airports. Its administrative offices are on the property of George Bush Intercontinental Airport. It operates Bush, William P. Hobby Airport, and Ellington Airport in Houston.
Critical Issues: The airport needed internal training for front line managers.
Vision: Executive Development department and Instructional designer collaborated with the senior executives to create a curriculum that would cover the key areas the airport was interested in training.