rics support services

RICS provides Bauer faculty and staff with solutions to their computer-related requests. Open from 8am to 5:30pm, Mon - Fri, RICS will attempt to resolve your logged service request within 24 hours. Service Level Statement

LABS:

• Desktops loaded with Microsoft Office, Microsoft Project
• Access to Internet and to laser printers (1 color)
• Specialty Software available in application lab and ACIM classroom
• Allow 3 weeks BEFORE semester starts for testing and implementation.
• ACIM available at all times to students with cougar card access. Professors should provide Ruby Harron in the Business office with a list of students needing ACIM card access.

Classrooms:

• All 66 seat classrooms and one 44 seat classrooms are equipped with projectors and lecterns with VCR, DVD, Zip and floppy drives. VGA connection available for laptops.
• Portable carts available for use in non equipped classrooms.
• Reserve portable units and TV’s
• Specialty Software can be loaded on lecterns – Provide 3 weeks notice
• All Classrooms have Internet connectivity
• All Classrooms have access to Wireless network

Video Conferencing:

• ACIM conference room view availability:  http://www.bauer.uh.edu/intranet/acim/classcalendar/
• Reserve via outlook or by contacting Felicia Davis at 3-4600
• Portable system (Craig Pirrong’s unit) – reserve by contacting Help Desk

Teleconferencing:

• ACIM conference room: NOTE: No outbound long distance. Use calling cards or inbound calls for long distance. (Departments responsible for acquiring calling cards)
• Portable unit can be reserved by contacting Help Desk or online.

ACIM Ticker and Video Wall:

• Please provide at least one week notice for requests.
• Requestor provides PowerPoint slides for video wall
• Speaker, podium and stage available for events.
  NOTE: RICS closes at 5:30 and student workers do not have access to video or event equipment

Other Equipment:

• Loaner laptop and portable infocus machine available for use
• Video camera and digital camera available for event check out

Development:

• Registration forms
• Database support/back-end programming