Research and instructional computing services

RICS provides Bauer faculty and staff with solutions to their computer-related requests. Open from 8:00am to 5:30pm, Monday through Friday, RICS will attempt to resolve your logged service request within 24 hours. In order to efficiently assist you, we must have a detailed request stating the exact symptoms of the problem or computing needs. This allows our technicians to properly research and diagnose the problem.

Our Vision

To be  recognized nationally as a strategic component of the Bauer College of business by adding value in the area of instructional course delivery and by providing leading edge technology in line with corporate goals and student’s expectations.

Our Mission: superior computing services

The mission of the Research and Instructional Computing Services Department is to provide superior computing services for faculty and staff within the Bauer College of Business. Our staff works as a team to provide reliable network connectivity, hardware, and software support, procurement of technology, web design and application development... service level statement

In order to provide faculty and staff with the best possible support, we have established a set of protocols and priorities.

Services

• Network account creation and server access
• Desktop Support issues
• Procurement of new hardware and software
• Researching, testing and recommending technology solutions
• Instructional support - creating hybrids, webct support, adding technology to existing courses
• Email account setup
• Wireless network support
• Application programming
• Database development
• Learn More about Services Offered by RICS