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A rapidly developing technology – WiFi – is intruding
into serious computer users’ lives and popping up at more
places than espresso stands. WiFi is a trademarked name for equipment
that meets a certified wireless radio networking standard. Its
proper name is 802.11b. It operates on free, unlicensed radio frequency
bands originally set aside for industrial, scientific, and medical
uses, also known as Wireless LANs (Local Area Networks). “Clearly,
it’s the exciting, new, sexy technology for the mobility
platform,” said
Intel spokesman Dan Francisco.
“Clearly, it’s
the exciting, new, sexy technology for the mobility platform,”
Dan Francisco, Intel
spokesmanIris Junglas, Assistant Professor of
Information Systems at the University of Houston’s Bauer
College of Business has been deeply involved in WiFi research since
1999. Whereas Intel
employs
WiFi to help users track data, Dr. Junglas is examining the capability
of WiFi to track users. She is interested in allowing uninterrupted
communications and transactions between a firm and its various
stakeholders, thereby providing the ultimate form of commerce
or simply “u-commerce.” Dr. Junglas describes two “U’s” that comprise
u-commerce challenges and potentials: ubiquity and uniqueness.
Ubiquity requires that a user is able to access the network as
well as be reached via the network 24 hours a day, 7 days a week.
Uniqueness combines the abilities to identify and geographically
localize a person, thereby providing the foundation for unequivocal
profiles. For example, when the two Us are fully developed, a manager
can know where each delivery driver is, which can enable realtime
schedule changes. In addition, a store owner can know when a customer
is in the vicinity and can perform one-to-one marketing by sending
an ad on his/her Personal Digital Assistant (PDA).
“If the user wants privacy
of movement, he can simply turn off the PDA.” How
is Dr. Junglas helping to make these applications a reality? She
is conducting research using PDAs to track people.
Subjects register to be part of the study and are given Hewlett
Packard IPAQs. The “tracker” is an 802.11b server
that uses an approach just like the cell phone system. The network
notices if a registered PDA is connected, and where the connection
is in relation to the nearest wireless access point. If the PDA
moves the network will note the connection is broken and reestablished
somewhere else. If the user wants privacy of movement, he
can turn off the PDA.
How would Dr. Junglas find you if you were a participant in her
study? First you would have registered with the system by entering
your name and your PDA name. Then, your name would appear on
a screen with the other participants. To find your location,
she’d click on your name and the system would report that “person
X is located in room Y on the second floor.” This information
is automatically updated as person X changes position. “All
that is being tracked is a signal,” she emphasizes. “It’s
not a body heat thing.”
“ We have found that
for time-restricted tasks, wireless technology can make a difference.”Dr. Junglas is creating
her research lab by using the existing access points throughout
Melcher Hall, home of Bauer College. The building serves as the
zone within which she can carry out her location-based wireless
project and additionally develop other branches of research, such
as financial applications. “We have found that for time-restricted
tasks, wireless technology can make a difference. Another stream
of research would include dealing with all the privacy issues that
inevitably arise with location-based services.”
Dr. Junglas’ studies were written up in The New York
Times last June. Her research began at the
University of Georgia where she conducted her Ph.D. studies at
the Department of Management
Information Systems. Raised in Koblenz, Germany, Dr. Junglas received
her Bachelor’s and Master’s in Computer Science with
a specialization in Business Administration from the University
of Koblenz-Landau. After graduation she worked for PricewaterhouseCoopers,
Frankfurt, Germany, until she decided to pursue a Ph.D. in the
United States. During her Ph.D. studies she served as a researcher
for The Boston Consulting Group in Duesseldorf, Germany, and as
a consultant for the Haarmann Hemmelrath Management Consultants
in Hamburg, Germany.
Visit her Web site at http://www.arches.uga.edu/~ijunglas/
RELATED LINKS
Iris
Junglas' Faculty Web site
Information Systems Research
Center
Management Information
Systems
Department of Decision & Information
Sciences
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