Focus on RICS: Desktop

Left to Right: John White, Juan Medina, Anteneh Shimelis, Daniel Nguyen, Michael Lagazo

What We Do

The Desktop Group provides customers with effective and timely assistance so that they may perform their role in teaching, researching, learning and administrative services.

The Desktop Group assists in determining the cause of malfunctions and makes appropriate corrections or recommendations on a course of action to resolve problems. The group also provides services regarding installation and configuration of operating systems, printers, peripherals and software as well as research solutions to improve the reliability of desktop computer operations.

Who We Are

Anteneh Shimelis – Desktop Supervisor

Graduate of University of Houston BBA ’00 and has worked for Bauer as full time for almost two years and was a student worker in RICS while pursuing his undergraduate degree.  After graduating and prior to returning  to Bauer,  Anteneh worked for Enron. He spends his off work hours  reading books and watching sports.

Michael Lagazo – Microsystems Analyst

Born and raised in Toronto, Canada and moved to Houston, Texas in 1997. He received a Bachelor of Science Degree in Information Systems Security from ITT Technical Institute in Hayward, California. He started working as an IT contractor in the Silicon Valley area for various Technology/Internet based companies’ i.e. Google, Yahoo, Hyperion, San Disk, Palm, and Postini.

Daniel Nguyen – Microsystems Analyst

As a microsystems analyst with the Research and Instructional Computing Services, Daniel Nguyen brings over 9+ years of computing experience to Bauer College. Prior to Bauer, he has worked for Brinker International and Merrill Lynch. He enjoys reading, personal development and fitness, watching sunsets, and long walks on the beach!

John White – Part-time Support Specialist

John White has been working part-time for Bauer for 3 years. He began working for RICS during the summers as a high school student. As a current UH student, John  transferred from the University of Miami.  He and  another member of RICS (Victor Ekpo) have started our own company dealing with web design, graphic design, other computer issues, and are currently developing a Houston based online community.

Juan Medina – Part-time Support Specialist

Juan Medina is a senior Management Information Systems and Finance double major. He plans to graduate in December and work as an IT Systems Engineer at USAA in San Antonio. He currently works part-time as a microsystems analyst at the Bauer College of Business’ Research and Instructional Computing Services, which provides Bauer faculty and staff with solutions to their computer-related requests. Juan considers himself to be very competitive, especially in soccer, a sport that he masterfully practices every Friday.

What Keeps Us Motivated?

Some of our users have submitted BOSS requests that are at the very  least memorable….Here is one of our favorites: