Desktop news: B.O.S.S - Submitting Problems or Projects?

When completing a new help desk request through B.O.S.S http://www.bauer.uh.edu/helpdesk we must decide if our request is either a Problem or Project. Keep in mind that projects need approvals from the RICS Director and Project Manager which involves time to resolve if request(s) is approved vs. a problem. A problem is a technical issue that RICS Techs may resolve in a couple of minutes depending the size and description of problem. This is why it is very important to submit the proper type of request to B.O.S.S. so your requests may be handled properly. If you do not know what to choose as your type of request you may contact RICS Help Desk at 713-743-4871 for assistance.

PROBLEM TYPES:

•  Audio Visual – Equipment assistance in classrooms, boardrooms, videowall etc.

•  Backend – Coding adjustments in existing databases created by RICS.

•  Building Issues – Repairs/furniture moves needed to any room within Bauer College .

•  Email – Email concerns or questions

•  Hardware – Ex. PC, printers, Hard drive failure, installing RAM, scanners…

•  Network – No connection to share drives wireless. Not able to log into RICSNT.

•  Photography – Edits needed on existing photos. This also includes candid photos that do not require backdrop and planning for major events.

•  Purchasing – Quotes/inquiries of purchases needed for PC, DELL toners, and accessories.

•  Software – Existing software installations and or malfunctions.

•  Web Development – Help in creating or editing of Bauer web pages.

•  WebCT – Assistance with WebCT courses (creation or inquiries)

PROJECT TYPES:

•  Application Development

•  Web Development

•  New databases, new forms

•  Major changes to a section

•  New marketing materials (Posters, brochures, banners etc.)

All projects must have the following fields completed upon submission:

•  Project Title: Name of your project

•  Description of the project ex. location, time, major changes, or coding

•  Benefit to the Bauer : ex. how this project will benefit the college?

•  Comments: Any additional information that needs to be provided to clarify or provide any suggestions to the project.

Once the project is submitted it will be pending approval from the RICS director and project manager. A submitted “project” doesn't mean that it is a done deal.